Privacy Policy

We collect and process the following types of personal information:

• Personal Details: Full name, email address, phone number, company name, job title
• Profile Content: Profile photos, biographical information, social media links, company logos, business information
• Technical Data: IP address, browser type, device information, operating system, usage statistics, page views
• Payment Information: Billing details and payment-method information (processed by Paystack for new subscriptions; PayFast for some legacy subscriptions still being migrated)
• Location Data: Geographic location for map services, directory listings, and card-view analytics (when enabled)
• Communication Data: Messages, support requests, feedback, invites, and correspondence with our team
• Lead Data: Contact details that visitors submit on a digital card or that you save from a scanned business card
• Directory Data: Company listing content you choose to publish (name, story, hours, contact, gallery, and selected team members)
• Analytics Data: User interactions, feature usage, performance metrics, and engagement statistics
• Account Preferences: Flags such as whether you have finished or skipped the in-app guided tour
• AI Feature Data: Card assistant prompts and relevant digital-card fields; business-card scan photos and extracted contact details saved as leads

We use your personal information to:

• Deliver and improve our digital business card services
• Create and manage your digital business cards and profiles
• Process payments and manage subscriptions
• Provide customer support and respond to inquiries
• Send important service updates and notifications
• Personalize your dashboard and user experience
• Generate analytics and insights to improve our services
• Ensure platform security and prevent fraud
• Meet legal obligations and comply with applicable laws
• Enable calendar scheduling and appointment booking features
• Publish a company page in the public VisionLink directory when an admin chooses to publish it
• Power optional AI features (card editing suggestions and business-card scanning) when you choose to use them

Some VisionLink features use artificial intelligence. You control whether to use them, and first-use consent is requested in the dashboard before processing begins.

• Card assistant: May send your prompt and relevant digital-card fields to our AI provider to suggest edits. Changes are applied only after you confirm.
• Card scanner: May send a photo of a physical business card to our AI provider to extract contact details. Extracted details can be saved as a lead in your account.
• Scan photo retention: Scanned card photos are stored privately for one (1) year, then deleted automatically.
• Your responsibility: Only scan cards that were handed to you or that you otherwise have a lawful right to capture for business contact purposes.

Digital business cards are designed to be shared. Anyone with the link or QR code can view the information on that card. The public company directory is separate and opt-in:

• Unpublished companies stay private. A directory page is not searchable or listed until a company admin publishes it.
• What becomes public: company name, listing copy, hours, contact details, gallery, and any team members the admin chooses to show (with or without a photo).
• Reviews: if reviews are enabled, visitors can submit a public review on that listing.
• Unpublish: an admin can unpublish the listing at any time from Company → Directory.

By using our Service, you consent to the collection and processing of your personal data as described in this policy. Our legal basis for processing includes:

• Consent: Where you have explicitly agreed to data processing
• Contract: Processing necessary to provide our services
• Legitimate Interest: For service improvement and security
• Legal Obligation: Where required by law

You may withdraw your consent at any time by contacting us at: support@visionlink.co.za

We share your data with the following categories of trusted third-party service providers:

All third-party processors are POPIA-compliant and contractually bound to maintain confidentiality and data security.

We retain your data only for as long as necessary for the purposes described above or as required by law.

VisionLink implements comprehensive technical and organizational measures to protect your personal data:

Under the Protection of Personal Information Act (POPIA), you have the right to:

Our platform uses cookies and similar technologies to enhance your experience:

• Essential Cookies: Required for basic site functionality and security
• Analytics Cookies: Help us understand how you use our service (via Vercel Analytics)
• Error-monitoring: Sentry records technical diagnostics when something breaks. If an error occurs, it may also store a short replay of that page with text and media masked
• Preference Cookies: Remember your settings and customizations, including whether you have skipped or finished the dashboard tour (also stored in your account metadata and, on this device, in local storage)
• Authentication Cookies: Keep you logged in securely

You can manage cookie preferences through your browser settings. Note that disabling essential cookies may affect site functionality.

We may update this privacy policy periodically to reflect changes in our practices or legal requirements. Significant changes will be communicated via:

• Email notifications to registered users
• Dashboard notifications when you log in
• Updates on our website and social media channels

We encourage you to review this policy regularly to stay informed about how we protect your information.